Contact Us
Last updated: 17 September 2026
A person reads this inbox. A parcel that has not arrived, a guarantee claim to start, or a question this site does not answer — write, and you will get a reply.
Email: [email protected]
Post: ProstaFlow Customer Care, 16192 Coastal Highway, Lewes, DE 19958, United States
Hours: Monday to Friday, 9am to 5pm US Eastern Time
Reply time: inside one business day
Three details that save a round trip
- Your order number, for anything order-related.
- The email address used at checkout — orders are filed under it.
- A photograph, if anything arrived damaged or does not look right.
Where to go, by question
| What you need | Fastest route |
|---|---|
| Where is my order? | Email with the order number — also see the shipping policy |
| I want a refund | Email inside your guarantee window — steps on the refund policy page |
| How many capsules do I take? | Two each morning before breakfast — confirm against the panel on your own bottle |
| What is in it? | Nine named ingredients are listed in the ingredients section; the panel on your bottle is the complete version |
| Will it affect my PSA test? | Raise it with your doctor before testing — saw palmetto may lower PSA readings |
| Privacy or data request | Email us — see the privacy policy |
What we cannot do
We cannot give medical advice, suggest a serving outside the label, or judge whether ProstaFlow suits a particular prescription. Answering those properly needs someone with your medical history in front of them.
We also cannot assess urinary or prostate symptoms over email. If you are urinating more often or at night, if your flow is weak or interrupted, or if you have seen blood in your urine or semen, please see a doctor. That is not us dodging the question — it is the only answer capable of helping, and in this category delay can matter.
Media and partnerships
Same address, with "Media" or "Partnership" in the subject line so it reaches the right desk.